Refund Policy

7-day money-back guarantee on every paid bundle report unlock. No questions asked. Last updated: 2026-06-29.

Merchant & delivery information

Sold by: Cureqi Limited (United Kingdom)

Registered office: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

7-day money-back guarantee

Every paid Cureqi questionnaire bundle report is covered by a full, no-questions-asked refund within 7 calendar days of the original payment date. The guarantee applies even if you have already opened the report on the website or downloaded the PDF copy.

How to request a refund

Email hello@cureqi.com from the same email address used at checkout. Include your Stripe receipt number (starts with “pi_” or “ch_”) or order ID. You do not need to provide a reason. We confirm receipt within 1 business day and approve eligible requests within 2 business days.

Processing time

Once a refund is approved, the funds are returned to the original payment method through Stripe. Stripe typically settles refunds to cards within 5–10 business days, depending on your card issuer. We will send you a Stripe refund confirmation email as soon as the refund is initiated.

Eligible purchases

All paid bundle report unlocks are eligible — including repeat purchases and purchases across different questionnaire bundles. The 7-day clock starts from each individual payment, not from your first ever purchase.

Non-refundable items

We currently sell only digital questionnaire bundle reports. There are no non-refundable items in this flow: every paid product on cureqi.com is covered by the policy above. If we add new product types in the future, the policy shown on the relevant product page will control.

Chargebacks and disputes

If something has gone wrong, please email us first — most issues are resolved within one business day. Filing a chargeback with your card issuer before contacting us can delay resolution by weeks. If you do file a chargeback, we will provide your transaction record, delivery confirmation, and this refund policy to Stripe and your card issuer as evidence.

Contact for refunds and billing disputes

Cureqi Limited (United Kingdom). Registered office: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. Email: hello@cureqi.com. Typical first response: within 1 business day.